H.J. Oldenkamp, a Michigan-based wholesale distributor of Masco Cabinets and DuPont Surfaces building products based in Royal Oak, is looking for an organized, customer-focused individual with a can-do attitude to join our very successful Customer Service Team.
The Customer Service position is responsible for directly interacting with customers seeking information about our products and services or placing orders to make a purchase. The Customer Service activities include processing phone, fax, or email orders, quoting customers, providing product and service information, following up on orders and shipping dates, working with outside sales associates, setting up new items, and other customer-related activities. You will also work with the Customer Service Team to look at new ideas and initiatives to constantly improve processes and service for our customers.
- 3+ years of customer service experience preferred
- Effective verbal and written communication is a must
- Ability to answer incoming calls with professionalism, and in a pleasant manner
- Must be detail-oriented, well organized and dependable
- Ability to multi-task while maintaining quality and meeting deadlines
- Able to work independently yet function as part of a team
- Proven work history
- Proficient in MS Office with emphasis on Excel and Outlook.
- Comfortable learning new computer systems
- Familiarity with building products is a plus but we will teach you everything you need to know!
- Full-time hours (Monday – Friday 8am – 5pm) with occasional overtime
- Competitive salary, 401K, Profit Sharing, PTO, Holidays, and Medical/Dental benefits
- Based on experience and qualifications
The H. J. Oldenkamp Company is a market-leading wholesale distributor of building products serving the Midwest and south-central United States for 75 years. We have partnered with key industry manufacturers to develop and execute joint business strategies. Oldenkamp offers high-value, brand-name interior building products to broad markets, which include residential and commercial channels, both new construction and remodeling.